Here at Aura Family Doctors we work hard to keep our average wait time for our doctors under 10 minutes. As our doctors are fully booked each day, every time a patient fails to attend a booked appointment, it means that the appointment is lost and another patient would have been turned away that could have taken it.

 Confirmation Policy:

All patients receive a courtesy confirmation text 24 hours before the appointment.

On the day of your appointment, all non-confirmed appointments will be given a further opportunity to confirm and can be cancellled  up to 2 hours before the appointment.

If we have not received confirmation 2 hours prior to your appointment, you will be notified of it’s cancellation.

Missed Appointment Policy

All appointments that are missed after being confirmed will be charged at the rate of your missed consultation, either standard or long.

Further appointments are not able to be booked until this account is settled.

Why we have a missed appointment policy:

We strive to offer an excellent service to patients, and importantly, easy accessibility to the doctors. We are generally fully booked and when a patient doesn’t attend an appointment, this results in another patient missing out. In order to continue this excellent service, please be mindful of other sick patients and give cancellation notice if you cannot attend. We keep record of all late cancellations & missed appointments, however, each case is looked at individually especially for emergencies and extenuating circumstances. A minimum of 2-hour notice is required for cancellations.